Understanding and optimizing the business impact of customer experience strategies

In this episode, we talk to Yannick Bouyidou, whose hospitality career with Ritz-Carlton led him to work on four different continents in different leadership positions.  Currently, Yannick wears several hospitality hats including entrepreneur, mentor, guest speaker, philanthropist and educator.  Yannick has a 360 -degree vision of the current hospitality trends and business stakes and understands how business, performance, excellence in customer service, technology, and innovation can go hand in hand with philanthropy and giving back to society.

Yannick also discusses how to interest and motivate young people to join the ever-changing hospitality environment and best practices when it comes to training and retaining young talents.  Yannick has an contagious passion for hospitality training and education while recognizing the importance of matching knowledgeable and dedicated hospitality educators with young minds.

Yannick Bouyidou, MBA, is a driven, multi-lingual hospitality professional turned entrepreneur who holds a bachelor's in Hospitality Management and an MBA in Business Transformation & Entrepreneurship. Yannick worked for over a decade for the luxury hotel chain The Ritz-Carlton, holding various leadership positions on 4 continents tasked with improving customer experience, employee engagement, and ultimately financial performance.

Today, Yannick decided to reinvent himself with a vision of giving back by sharing his passion and expertise in customer success strategies and entrepreneurship with recipients such as industry experts, startup founders, and students around the world. 

Yannick co-founded two companies and is actively involved in the Swiss start-up ecosystem, working as a judge & mentor for MassChallenge Switzerland, leader in helping startups across Europe grow their businesses by accelerating nearly 400 startups across multiple industries (+CHF 196M in funding). 

Today, Yannick’s mission is to create an ecosystem of products and services that allows individuals and companies to achieve their personal goals by collaborating and sharing a meaningful journey together.