Invest in Your Team, and They Will Invest in You

In this podcast, Tobias Cornet and Raad Masarwah from The Right Balance, a hospitality consulting and training company that helps hotels across all their revenue generating departments to increase sales, enhance guest experiences and boost their team’s skills & motivation. Tobias and Raad discuss their company’s mission and how their experienced staff support hotels with change management, employee retention and team motivation.

 We ask pertinent questions about how management can invest in their teams and what are the benefits of doing so.  Tobias and Raad also give our listeners food for thought concerning the current hospitality challenges and why it is vital to attract new talents and make sure that the employment atmosphere is conducive to retention.  We discuss employee perks and benefits and how these should be clear and attractive for staff.  Tobias and Raad also give their insights into why some employees quit and how the hospitality industry should be attentive to this negative trend.

 Tobias Cornet is the Managing Director of The Right Balance and from the age of 14, Tobias worked in hotels and restaurants back home in Germany. After completing his degree in Hotel Management, he worked in Front Office roles for Hilton Hotels in Munich and Frankfurt. Moving to London, he was Front Office Manager at the Hilton Park Lane and then transitioned into a L&D role as Front of House Training Manager at The Dorchester. 

 Tobias then joined TSA as a Performance Consultant, where he trained and coached Front Office and Reservation teams on upselling and cross-selling in more than 100 hotels across 4 continents. After almost 10 years travelling and training, he decided it was time for a new approach towards upselling. ‘One size fits all’ simply no longer worked, sales training needed to be more tailored and the consulting more personalised. 

 He set up The Right Balance to help hotels in EAME across all their revenue generating departments to increase sales, enhance guest experiences and boost their team’s skills & motivation. As Managing Director, Tobias divides his time between looking after his team of Consultants, developing training programs, growing the business, and continues to deliver training to stay in touch with latest hotel trends. Tobias finds his right balance with cycling & Pilates and gets regularly involved in AICR events.

 Raad Masarwah is a Senior Consultant at The Right Balance.  Raad was born and raised in Jordan. After completing his studies in Hotel Management in Montreux, Switzerland, he went on to work in various Room Division & F&B positions for Le Méridien, InterContinental and Marriott, in Frankfurt, Berlin and Tampa Florida. He progressed with his career to Rooms Division Manager at the Kanuhura Maldives in 2013.

 In July 2014, Raad kicked off his Training and Consulting career at TSA Solutions. After 4 years of extensive traveling and training, Raad had a rare opportunity to take over a wine bar in Frankfurt. The wine bar was a success, and business was going well until the pandemic hit. The continued uncertainty in the industry was the catalyst for Raad to sell off the bar and go back to the vocation he enjoyed most, training and consulting. 

 Raad joined the Right Balance in 2021, enjoying the variety that this role provides, meeting and training amazing people from the hotel industry and getting to explore exciting destinations and savour the taste of new cultures. He also appreciates the work-life balance his job brings, enjoying long walks with his dog Bobby and training a youth football team.